Reference

lobby138 Privacy Policy for Your Account

Our Privacy Policy explains the account, device, cookie and wallet data we handle when you open the lobby, check Sic Bo, enter Rocket Crash or use DANA, OVO…

Account data useDANA, OVO, GoPay, QRISCookie controlsSupport contact paths

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What Our Privacy Policy Covers

lobby138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account data has a clear purpose here: we use it to create your profile, secure sign-in, process wallet checks and answer support requests. When you submit a phone number, email address, username, device signal or payment reference, we connect it to your account so our

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team can verify activity without asking you to repeat the same details. Wallet records for DANA, OVO, GoPay and QRIS are used to match deposits and withdrawals, not to browse your other app activity. If you open the lobby from Semarang and later switch devices, we
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may compare location signals, browser type and recent login time to protect your account. Access to some services depends on local law, so this Privacy Policy also explains how we respond when we need to restrict, retain or delete data for legal, security or operational reasons.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Ask Us About Your Privacy

Privacy questions need a direct route, not a generic inbox. Use the same account details you entered during sign-up so we can find the correct profile, check your recent wallet activity and respond without exposing your data to the wrong person.

Team online

Live chat from your account

Open Account > Help > Live Chat between 09:00 and 23:00 WIB. We may ask for your username, last login time and one recent DANA, OVO, GoPay or QRIS reference before discussing account data.

Email privacy request

Send privacy questions to the address shown in the account Help screen. Include your registered phone number, username and the request type, such as data access, correction, cookie concern or wallet record clarification.

Wallet data check

If your question involves a payment record, attach only the transaction reference and timestamp. Do not send full wallet screenshots with unrelated balances, contacts or app messages, because we do not need those details.

DATA CARE

How We Handle Account Data

Our Privacy Policy is written around the account actions you actually take: joining, signing in, entering games, using cookies, making wallet transactions and asking for support.

Account creation

When you join, we collect the details needed to create your profile: username, password, phone number and contact route. We use those details to identify you during sign-in and support checks.

Device security

Your device signals help us notice unusual access. You can check active sessions through Account > Security > Devices and ask support to close a session you do not recognise.

Cookie choices

Cookies keep your session active, remember language display and help us understand page errors. You can clear them through your browser settings, though you may need to sign in again afterward.

Game session records

When you open Sic Bo, Bingo, Royal Fishing or Counter-Strike 2 markets, we record session time, stake action and result reference so your account history can be checked if you contact us.

Retention periods

We keep account and wallet records only as long as needed for account service, dispute checks, security monitoring and legal duties. When data is no longer needed, we delete it or separate it from your profile.

Correction requests

If your phone number, email address or account detail is wrong, contact support from the registered account. We may verify one recent wallet reference before changing data that affects access.

Privacy Questions Before You Join

Before you open an account, you should know what data we ask for and why. These answers explain the privacy points we hear most often from Indonesia customers using mobile browsers, wallet payments and account support.

We collect the details needed to create and protect your account, such as username, password, phone number, contact route and device signals. We also keep sign-in times and wallet references linked to your profile.

We use wallet references to match deposits, confirm withdrawals and answer payment questions. We do not need your full app contact list, unrelated balance screens or personal messages from DANA, OVO, GoPay or QRIS.

Yes. Contact us through live chat or the email route shown inside Account > Help. We may verify your username, registered phone number and one recent payment reference before sharing account-related data.

Cookies help keep you signed in, remember display settings and detect page errors. You can clear cookies in your mobile browser, but the next visit may require a fresh login and device check.

A new phone may trigger an extra account check because device type, browser signal and login time can change. Go to Account > Security > Devices after signing in to inspect active sessions.

Contact support from your signed-in account and ask for a profile correction. For safety, we may check your last login time and a recent DANA, OVO, GoPay or QRIS reference.

You can request deletion through the privacy contact path. We review the request against account service needs, dispute records, security checks and duties that depend on local law before removing or separating data.

lobby138 Privacy Policy for Your Account

Ask Us About Your Privacy

Live chat from your account

Email privacy request

Wallet data check

How We Handle Account Data

Account creation

Device security

Cookie choices

Game session records

Retention periods

Correction requests

Privacy Questions Before You Join

01 What personal data do you collect when I open an account?

02 Why do you need DANA, OVO, GoPay or QRIS payment data?

03 Can I ask to see the data linked to my account?

04 How do cookies affect my privacy on mobile?

05 What happens if I use a new phone?

06 How can I correct my phone number or email address?

07 When can you delete my account data?

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