Reference

Terms that shape your account

Our Terms & Conditions explain how your account, wallet, live tables such as Sic Bo, and DANA or QRIS transactions are handled before you enter the lobby.

Account rulesDANA wallet termsQRIS checksSupport paths
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lobby138 Terms that shape your account
CONTACT ROUTES

Ask us about any clause

A clear answer helps you decide whether to open or keep using your account, so we treat Terms & Conditions questions as account-support matters, not generic chat. Send the clause number, your registered phone number, and a screenshot if the question concerns Wallet > Transaction History. Our team answers in English for Indonesia account flows and can point you to the exact rule that applies before you deposit or request a withdrawal.

Team online

Live chat

Use the chat bubble inside the lobby from 09:00 to 23:00 WIB. We can explain account clauses, payment wording for DANA or QRIS, and what step you should check next in your profile.

WhatsApp support

Message our WhatsApp line when you need help matching a Terms & Conditions clause to a wallet event. Include the transaction ID from Wallet > History so we can trace the rule correctly.

Email requests

Email support is for longer Terms & Conditions questions, account-access requests, and change requests. We reply with the relevant clause, the account step affected, and any document we need from you.

ACCOUNT CONTROLS

How we apply these Terms

The value of Terms & Conditions is in how they are applied when something happens on your account.

Account identity

Your Terms & Conditions begin with the details you enter during registration. Keep your name, phone number, and email correct, because withdrawals and account recovery checks are matched against those records.

Wallet verification

DANA, OVO, GoPay and QRIS requests are checked against your account record before wallet movement is processed. If a name mismatch appears, the Terms allow us to pause the request and ask for confirmation.

Cookie handling

Cookies support login continuity, language settings, and session security under these Terms & Conditions. You can clear them in your browser, but doing so may require a fresh login and security check.

Device sessions

Mobile and computer sessions can behave differently under the Terms because each browser stores its own login state. If you switch devices during live Sic Bo or Royal Fishing access, reconnect before taking further action.

Record retention

We keep account, wallet, and support records for operational checks required by these Terms & Conditions. Retention helps us answer disputes about QRIS deposits, withdrawal status, profile edits, or access decisions.

Change requests

If your phone number, email, or wallet name changes, contact us before the next transaction. The Terms allow account edits only after verification through Profile > Verification or a support-request path.

Common Terms & Conditions questions

These answers cover the clauses you are most likely to check before you open an account, deposit with a local wallet, or ask support to change account details. They do not replace the full Terms & Conditions, but they explain how we apply the main rules in everyday account situations.

The current Terms & Conditions on this page apply when you submit the registration form. They cover your account details, wallet access, game access where local law permits, security checks, and support contact duties.

Yes. The payment clauses explain how local wallet requests are checked, why the registered account name matters, and when we may ask for more confirmation before a deposit credit or withdrawal request moves forward.

We may update these Terms when account steps, wallet checks, provider rules, or security controls change. The latest version appears on this page, and material wallet or access changes may also appear in account messages.

Incorrect details can affect withdrawal checks, account recovery, and support handling under the Terms. Contact us through chat, WhatsApp, or email, then complete Profile > Verification if we need to confirm the change.

Game clauses cover how confirmed rounds, interrupted sessions, provider records, and settlement rules are handled. If Sic Bo, Rocket Crash, or Bingo access is interrupted, we check the provider record before answering a dispute.

We keep account registration data, wallet records, login events, cookie-based session data, and support messages needed to apply these Terms. You can ask support what account data is linked to your profile.

Start with live chat for a quick clause check, then email us if you need a written answer. Include your account phone number, transaction ID, game round ID, or screenshot so we can trace the decision.

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